Returns and refunds

For eligible online consumer purchases, you normally have the right to cancel within 14 days of receiving goods under the Consumer Contracts Regulations 2013, subject to applicable statutory exceptions. Contact us to exercise your cancellation rights. Return collection charges, the process for returns, and how goods should be prepared must be confirmed and published before live sales. This draft does not limit rights relating to faulty or misdescribed goods under the Consumer Rights Act 2015. Some sealed goods that are unsuitable for return for hygiene reasons may be exempt after unsealing, depending on the product and circumstances; we will not apply a blanket exclusion to mattresses.